Please note that invoices are always sent out on the last day of the month, payment is required on the 20th of the month, if payment is not made on the 20th of the month a email reminder will be issued, then subsequently a phone call a week later, followed by another email reminder.
If the client does not respond to our repeated requests for payment then we will send the account onto a collection agency to pursue.
All costs of collection incurred in the recovery of overdue funds, including but not limited to debt recovery charges, late payment penalties and legal fees will be added to the balance of your account. Recovery collection cost may be up to 40.35% on the gross amount outstanding.
We may prior to any work being initiated reserve the right to conduct a credit file check and/or reference check.
Complaints procedure: Please advise management verbally and / or in writing of any complaint regarding workmanship or service within 14 days of work completed.
We the service provider reserve the right to remedy any complaint in the first instance.By using our services, you are accepting our Terms and Conditions.
Please advise if you have any queries regarding this.
Thank you for your understanding.